Service Standards & Complaints Procedures Our aim is to give you the best possible service. However, if at any stage you become unhappy or concerned about any aspect of the service that you are being provided with, you should inform us immediately.
Initially, you should contact the person that is dealing with your case to discuss the issue. If that does not resolve the matter, then please contact Velma Ferdinand, our complaints manager.
If you wish to make a formal complaint, then please view our complaints procedure as outlined in our client care letter that was sent to you at the outset of your case.
You can contact the Solicitors Regulatory Authority via the SRA website if you have concerns regarding any unusual or concerning behaviour.
If we cannot resolve your complaint internally, you can contact the Legal Ombudsman to assist in resolving your complaint.
They will look at your complaint independently. They will check if you have tried to resolve the complaint with us before they undertake any investigation.
You must take your complaint to the Legal Ombudsman within 6 months of receiving a final response to your complaint from us.
You can contact the Legal Ombudsman by any of the following contact details:
The Legal Ombudsmanenquiries@legalombudsman.org.uk 0300 555 0333 https://www.legalombudsman.org.uk/
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority .
We sincerely hope that you will not need to take this step as Fosse Law are committed to providing you with the best professional service.
